What is Onboarding?
Sometimes referred to as organization socialization or employee orientation, onboarding is simply the introduction phase of the employee lifecycle. It is the time needed to introduce the new employee to other employees, to their work station, to the business processes, and ultimately, to the culture of the organization. Without a good onboarding process, an employee may flounder and perform poorly, not because of a lack of skills and talents, but because a lack of knowledge of the company's values, mission, and processes. The onboarding process is the responsibility of the owner or manager of the restaurant and should be taken seriously.
According to a recent article
from the Society for Human Resources Management (SHRM), 69% of employees are more likely to stay with a company for three years if they experienced great onboarding, and organizations with a standard onboarding process experience 50% greater new-hire productivity. While onboarding has always been considered the first step in the employee life cycle, it should be incorporated in the restaurant as more than a first-day event. Depending on the scope of the restaurant's business, the onboarding process can last between 10 and 30 days. The point is to allow amble time for the employee to adjust, learn, and grow during this phase, adapting to the restaurant's culture along the way.