Evaluate the systems in place to prevent future no-shows
After making it through the day - and the conversation - with the no-show, revisit your employee handbook and workplace policies
regarding scheduling and no-shows, and more importantly, how those policies are communicated to work. There are several things to consider when assessing these policies, including the reasons - and most common reasons - why workers don't show up to work
, and whether there have been other workers who have had issues showing up to work or getting coverage for a shift in the past.
If you find that the same reasons for no-shows
continually pop-up, then you'll want to address that with your workers, through your policies, and through the systems you have in place for scheduling. For example, if employees cite difficulty in switching or getting coverage for a shift, or even if they need more advance notice about their schedules, think about how you, as the employer, can make that process easier and more effective. Look for gaps in the systems you have in place for creating and distributing schedules, how workers call in, and how workers can change or switch shifts, so that you can eliminate no-shows for administrative reasons.
Additionally, as you evaluate the policies, make sure that you communicate them clearly
and that your workers understand them. If you don't have an employee handbook, it's crucial that you create one -- and distribute it. Employee handbooks should be easily accessible to all workers, and they should know where to find it. You might even consider having a physical copy available at work or having some of the most important rules highlighted and posted somewhere in the workers' break room. Having these things on display and available ensures that employees know how to call out in advance, how to switch a shift, and the consequences for failure to follow protocol.
Aside from making sure that all workers have access to a handbook, consider having a team meeting or retraining current staff so that they are well-informed on all of the policies. With every new hire, there should be an onboarding process that walks them through the policies. Effectively communicating policies with your team and educating them on what to do if they can't show up to a shift will help eliminate future no-shows.
Ultimately, when an hourly worker doesn't show up for his or her shift, the whole team is impacted. That day will prove to be difficult, but the days that follow don't have to be. It's absolutely crucial that your workplace has policies in place - and effectively communicates them - to help prevent future no-shows. As you consider the reasons why workers are unable to show up for work, use that intel to adjust policies or address staffing issues, and you'll be able to maintain a happier and more productive work environment for all.