1. More Than an Asset
Employees of Amazon have complained for years about the long hours, short breaks, and little response given to their concerns. With pressing rules such as, "A new package must be sealed and ready to go every 30 seconds," and scheduled, monitored bathroom breaks, employees turnover is high, (1.84 years), at Amazon. One worker from Seattle said she had fractures to her feet from the endless miles walked on the concrete floor of the warehouse. Amazon denied the injuries were work-related and denied her claim. Another employee said that Amazon would force employees to work a fifth day during the week calling it "mandatory overtime," and that if the employee didn't take the shift, 10 hours can be cut from their vacation time to make up for it.
Because Jeff Bezos' commitment to what he calls, "True Customer Obsession
," the focus is always on the customer at all costs. While his slogan sounds like a great intro to a commercial, he is truly obsessed with the customer leaving little room for focus on the employees. Contrast this business mission with Southwest Airlines, "Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Through all the researched surveys, (70 to 80 total), it became obvious that Amazon does indeed put the customer first, and way above its employees. But in fairness to Amazon, Glassdoor
revealed that most Amazon warehouse employees are paid $11 an hour and above, higher than minimum wage. However, many employees have complained that the work is strenuous and even "unrealistic." 2. Qualify, Orientate, and Train
One of the major themes of complaints from Amazon employees is that they are not trained sufficiently and after getting hired, are simply thrown into the work. In one package delivery driver's review, he said that he was given a route and told what packages to load based on the app on his phone. Then, "Drive like crazy to make all the deliveries on time." There is no training on customer service or how to handle a complaint or question. "On the whole, people are pleased to see you so the customer satisfaction rubs off on you a little. But there is no time for chatting though so the interaction with customers is minimal."
Another driver, through a well-documented article titled, "A Day in the Life of an Amazon Delivery Worker
," talks about how drivers urinate in bottles while driving and often times working 10 and 12-hour days just to keep up with deliveries. With very little or no training given, drivers for Flex and other Amazon services are simply winging it trying to figure out for themselves how to stay ahead of the work load.